Showing posts with label Smart Home Integration. Show all posts
Showing posts with label Smart Home Integration. Show all posts

Tuesday, January 19, 2021

34% of smart home device owners report having technical problems within the last 12 months


34% of smart #home device owners report having technical problems within the last 12 months | #TpromoCom #SmartHome #HomeAutomation
Annual consumer study tracks changes in use of technology and consumer support preferences in era of COVID-19.  https://bit.ly/2LCP3Xd

Recent research from Parks Associates’ Shifting Support Needs: Opportunities for Remote Solutions reveals one-third of smart home device owners report having technical problems within the last 12 months. A loss of wireless connectivity is the most common problem experience, followed by having an unresponsive device. Shifting Support Needs: Opportunities for Remote Solutions tracks consumer experience with connected devices and highlights specific pain points with leading product categories throughout the consumer journey, from purchase to ongoing use.

“Just under 20% of smart home device owners report having a smart home device professionally installed by the company that sold them the product, and 16% report hiring a contractor to set up a device,” said Patrice Samuels, Senior Analyst, Parks Associates. “As smart home device manufacturers attempt to drive market growth, keeping product prices low is essential. Therefore, many have embraced DIY setup strategies that minimize overall consumer product costs.”

The consumer study reveals 65% of consumers who self-installed their smart home devices would prefer to self-install devices in the future. This finding is consistent with the percentage of consumers reporting preference to set up their devices themselves in the future in 2018 and 2019. Consumer preference to set up devices on their own validates the increasing use of DIY setup strategies among device manufacturers and helps these manufacturers save on support costs.

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Tuesday, January 12, 2021

More than 20 million US broadband households do not plan to buy a smart home device due to perceived high prices


More than 20 million US broadband households do not plan to buy a smart home device due to perceived high prices | #TpromoCom #ParksAssociates #SmartHome #HomeAutomation | CONNECTIONS™ Summit at CES features Silicon Labs, Nice, Plume, AmTrust, Alarm.com, Essence, Airties, and more (#Verdafero) https://bit.ly/35BgZBl

Research from Parks Associates finds the top three inhibitors to smart home adoption are perceived high prices, lack of a clear value proposition, and data/privacy concerns. Among the 44% of US broadband households that do not intend to buy a smart home device, representing 46.7 million households, 44% (20.5 million households) perceive these devices are too expensive; 38% (17.7 million households) don’t see the benefit of these devices; and 35% (16.3 million) have data and privacy concerns. 

Parks Associates will share ownership and usage trends of smart home, security, connected health, and home automation solutions at the 15th annual CONNECTIONS™ Summit: Smart Home Growth Strategies, taking place virtually January 14, in partnership with CES® 2021.




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